Question 1

Who is Rocket Squad?

Accepted Answer

Rocket Squad is a locally-owned PC and laptop repair shop in Portland, OR. We're part of the same family as MacForce, Portland's only independent Apple Authorized Service Provider since 1991. While MacForce focuses on Apple products, Rocket Squad brings the same passion and expertise to the Windows PC world.

Question 2

What's the relationship between Rocket Squad, MacForce, and Launch Technologies?

Accepted Answer

We're a family of locally-owned tech companies all operating from the same location on NE Broadway in Portland. MacForce handles Apple products. Launch Technologies serves business IT clients across both Apple and Windows platforms. Rocket Squad focuses on PC and laptop repair for home users. Together, we cover every platform and every need — backed by over 30 years of Portland tech experience.

Question 3

Where are you located?

Accepted Answer

We're at 628 NE Broadway, Suite #140, Portland, OR 97232 — in inner Northeast Portland. Walk-ins are welcome Monday through Friday, 9am to 5pm.

Question 4

Do you repair all Windows PC brands?

Accepted Answer

Yes. We offer non-warranty repairs for all major brands including Dell, HP, Lenovo, ASUS, Acer, Microsoft Surface, Toshiba, Samsung, MSI, Razer, and Gateway — both laptops and desktops. Whether you have an office workstation, a student laptop, or a gaming rig, our technicians have the experience to handle it.

Question 5

Do you do warranty repairs?

Accepted Answer

We provide non-warranty repairs only. For manufacturer warranty service, you'll need to contact the manufacturer directly. That said, we handle a wide range of repairs that are often faster and more affordable than going through the manufacturer's process — and we're right here in Portland.

Question 6

How much does PC repair cost?

Accepted Answer

Repair costs vary depending on the issue. We provide honest, upfront diagnostics so you know exactly what's needed and what it will cost before any work begins. We never start work without your approval, and we'll never surprise you with hidden fees.

Question 7

How long does a typical repair take?

Accepted Answer

Most repairs are completed in-house within 1-3 business days. Simple services like virus removal and tune-ups can often be done same-day. We'll give you a time estimate when you drop off your device so you know what to expect.

Question 8

Can you recover data from a crashed hard drive?

Accepted Answer

In many cases, yes. We offer data recovery services for hard drives, SSDs, and other storage devices. The sooner you bring it in after a failure, the better the chances of a successful recovery. We'll assess the situation and let you know what's possible — and what it will cost — before any work begins.

Question 9

What is Rocket Tune?

Accepted Answer

Rocket Tune is our signature performance optimization service. It includes diagnostics, malware and bloatware removal, system cleanup, browser optimization, and startup tuning. It's designed to make your computer feel like new again — and many customers schedule one annually as preventive maintenance.

Question 10

Do I need an appointment?

Accepted Answer

Walk-ins are welcome Monday through Friday, 9am to 5pm. You're also welcome to call (503) 231-7707 to schedule a specific day and time if you prefer.

Question 11

What should I do before bringing my computer in?

Accepted Answer

A few things help us help you faster: back up your data if possible, have your login password ready, bring your power adapter, sign out of sensitive accounts, and note down any specific symptoms or error messages. If you're not sure how to back up your data or you can't get the computer to boot, bring it in anyway and we'll work with you on next steps.

Question 12

Can you set up a new computer for me?

Accepted Answer

Absolutely. We'll transfer your files and settings from your old PC, set up your email, install your software, configure your printer, and make sure everything is ready to go — either at our shop or in your home.

Question 13

Do you offer in-home PC support?

Accepted Answer

Yes! Rocket Squad technicians make house calls throughout the Greater Portland area with no travel fees. We can help with setup, troubleshooting, virus removal, network issues, training, smart home setup, and more — right in your home.

Question 14

What areas do you serve for in-home support?

Accepted Answer

We serve the entire Greater Portland metro with no travel fees, including Portland, Beaverton, Hillsboro, Lake Oswego, Tigard, Tualatin, West Linn, Oregon City, Milwaukie, Gresham, Happy Valley, Vancouver WA, and surrounding areas.

Question 15

Do you offer remote support?

Accepted Answer

Yes. For many software issues, virus removal, and troubleshooting tasks, we can help you remotely without needing to come to your home. Give us a call and we'll let you know if remote support is the right fit for your issue.

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